Care of your new mattress
Once removed from the packaging. Please leave your mattress uncovered in a well-ventilated room for a few hours to allow the mattress to acclimaties to the room temperature. Yur new mattress may give off an odour after it is unpacked. Don’t worry,this is totally safe and will dissipate over time. Again ventilation will help this process. Air the mattress daily.
The materials used in your mattress are designed to conform to your body’s contour and some compression or settlement of fillings is normal. Do not turn over your mattress. however regular rotation and the use of a mattressprotector will maintain the appearance and contribute to the longevity of the mattress.
Do not use detergents or chemical cleaners on your mattressas this may demage the covering meterial on the mattress. Our mattress covers have a zip for manufacturing use only and are not cleanable. The exception to this is a removable non quilted washable cover, the details of which are identified on the product, note the adhesive label must be removed prior to washing.
Do not stand the mattress on its side, ensure it is kept flat at all times.
The guarantee covers the mattress core against faulty workmanship and materials for a period of 10 years and the removable mattress cover for 1 years from the date of purchase.We undertake to repair or replace at our discretion, any of our products free of charge during this period if an inspection or photographs reveal poor workmanship or faultymeterials that lead to excessive visible settlement within the toleance chart below. The manufacturer does not offer a cash alternative.
Age of product: 0-6 months 6-12 months 12-24 months 24-36 months 36-60months 5-10 years
Standard mattress: 2.5cm 3cm 3.5cm 4cm 4.5cm 7cm
The guarantee does not cover normal ageing or ware and tear, changes in hardness of any of the components, nor does it cover light discoloration of polyurethane foams, or dislike of the inherent smell of any of the components.
We reserve the right to:
- Substitute with materials of a comparable or higher quality if the identical materials are not available.
- Refuse service if the fault in the product is due to causes other than poor workmanship or faulty materials.
Examples of abuse include (but are not limited to):
Use without bed linen.
Using a mattress with a base for which it was not designed. Stats on a bed frame to be no less than 6cm minimum width and more than 10cm apart.
Bending or folding the mattress.
Excessive wear and tear, eg. jumping on the mattress or repeated localized pressure on the edge.
- Refuse to handle service any product that is in soiled or unhygienic condition or has been absued.
This guarantee applies only where goods have been maintained in line with the care instruction above. The gurantee does not effect your statutory rights. Under the law, the Contract of the Sale exists between the retailer/store and the consumer. Consequently, any claims made under this guarantee must, in all circumstances, be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. In the event of a complaint, the retailer will liaise with the manufacturer on your behalf. This guarantee applies only to goods purchasesd from an authorised retailer of the manufacturer ithe UK and Eire end,in all instances, applies to product only where it has been used and maintained in accordance with the manufacturers’ guidlines and instructions. In the event of a dispute the manufacturer may request a 3rd party inspection by a recognised organisation.