This Delivery Policy explains everything about our delivery services here at CIELO MATTRESS, answering any questions you may have about the process of the arrival of your new bed or furniture item.

1.Where do we deliver?

1.1 Where We Deliver

MYBEDS delivers extensively across UK and Ireland. For most locations, standard delivery is free of charge – however there are several postcodes where a delivery fee will be automatically incurred.

1.12 Where We Don’t Deliver

CIELO MATTRESS does not currently have delivery options available for areas outside the UK and Ireland, however we can deliver the product to a shipping company for the customer, or the customer can arrange for a shipping company to collect from

1.2 Chargeable Postcodes

Our couriers charge an extra fee for the following postcodes due to their geographical location. This fee is paid at checkout.

We have done our very best to get around this charge where possible, but unfortunately we cannot find a service that will deliver at normal rates to the following postcodes:



Delivery Time Scale

Delivery Charge


5 – 9 working days



5 – 9 working days



5 – 9 working days



5 – 9 working days



Delivery Time Scale

Delivery Charge


14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days



14 – 21 working days


Republic of Ireland

14 – 21 working days



14 – 21 working days


1.3 Excluded Postcodes

CIELO MATTRESS is unable to arrange to delivery of any kind to the following postcodes:

HS1-HS9, ZE1-ZE99, GY1-GY10, JE1-JE12, KA27-KA29, IM1-IM20, TR21-TR25, KW15-KW17, PA40-PA80, PH44-50, IV63

2. Delivery Services and Times

2.1 What Delivery Times and Services We Offer

Free one-person UK wide delivery from Monday to Friday on most products (excluding chargeable postcodes).
Weekend delivery available on a Saturday only, but a fee is applicable
2.11 For an overview of our delivery days and times alongside the associated charges, please see our overview of delivery charges and services (2.2)
2.12 For the majority of the UK we will always offer a free delivery option, however some postcodes incur an extra fee due to the charges incurred from our courier companies. Please check our list of chargeable postcodes to see if your postcode incurs an extra delivery charge.
2.13 Please note that we don’t offer delivery on bank holidays or public holidays.
2.14 Our delivery dates can differ slightly around Christmas. If you are placing an order in November or December and would like your item to arrive before the 25th of December, please refer to our cut off dates for guaranteed delivery.

2.2 Delivery Charge and Service Overview

Please note that some delivery options are only available for certain items and are postcode dependent.


Delivery Option


Service Provided






If you have chosen a delivery date at checkout, the order will be delivered on this date. If you have not chosen a date, the courier company will call or text you to advise of the delivery date. Delivery to the ground floor.




Delivery before 1pm



Next working day before 1pm service. Delivery to the ground floor.




Saturday Delivery (8am – 6pm)



Saturday Delivery. Delivery to the ground floor.




Saturday Delivery (Before



Saturday Delivery. Delivery to the ground floor.




Specific Day two-person (Monday to Friday)



Delivery date of your choice. Delivery to the room of your choice.




Two-person Weekend (Saturday only)



Choose delivery on a Saturday that suits best. Delivery to the room of your choice.




2.3 Free Monday to Friday Delivery

We offer free delivery between Monday and Friday on all products to the majority of UK postcodes. You just need to choose the ‘standard delivery’ option at checkout and whichever five day slot suits you best.

Please note that some postcodes in the UK aren’t applicable for free postage due to our carrier fees, so please take a look at our chargeable postcodes before completing your order.

2.4 Booking a Free Monday to Friday Slot

Select a 5 working day window for your delivery to take place

Delivery will be arranged by the courier at least 24 hours prior to delivery

A 4 hour time slot will be allocated on the given day between the hours of 8am – 6pm

This is a one-person delivery service and will be delivered to the ground floor of your property. The driver is not insured to enter the premises.

2.41 Please note that deliveries take place Monday to Friday and not over the weekend or bank holidays.

2.5 Booking a Free Monday to Friday Slot

2.51 Depending on your location and the product, we can offer a Saturday delivery for an extra charge.
2.52 If available, you can choose a whole day weekend slot or a before 1pm slot. If this option is available for your product and location it will be offered during the checkout process.
2.52 Please note that the weekend delivery option is not available for bank holiday or public holiday days.

2.6 Delivery Before 1pm

2.61 For some items and postcodes, we offer a before 1pm delivery option. There is a fee applied, and this is dependent on if you order delivery for a weekday or Saturday.

2.62 Delivery before 1pm does not operate over bank holidays, as they are not classed as working days.

3. Delivery Services

3.1 One-person Delivery

3.11 With our free Monday-Friday delivery slot, you will automatically receive a one-person delivery service. One-person delivery may also be applicable to some paid deliveries, unless explicitly stated otherwise.
3.12 With one-person delivery, your item is delivered to the ground floor of your property. Please note: the delivery driver is not insured to enter the premises and is not able to help you carry your product up any stairs or deliver the product to an upper floor room.
3.12 If you live in an apartment not located on the ground floor and you are unable to carry the item to your own property yourself, we recommend that you book a two-person delivery service, which does incur an extra charge. However, there is a restriction on how many floors we are able to scale. If there is a lift to upper floors, it is at the driver’s discretion whether or not to bring your items up.

3.2 Two-Person Delivery

3.21 Our two-person room of choice delivery enables your item to be delivered to an upper floor room of your choice. However, there is a restriction on how many floors we are able to scale.
3.22 The two-person delivery option incurs an extra charge and is subject to the item being ordered and your delivery postcode. Delivery will only be attempted to the third floor or lower, and if a lift is available, customers should ensure items will fit before attempting receipt.
3.23 Please find our delivery charge and services overview for details on two-person delivery charges.

3.3 Collection

Our warehouse is based in Batley, West Yorkshire. If you’re close by, you’re more than welcome to pick up your item free of charge, rather than wait for a delivery.

To order your product for collection you will need to:

Place the order on a free standard delivery option through the website

Write in the additional information box that you would like to collect

Call us on +44 7445 586368 after placing the order to confirm our address and when is suitable

Instruct us of who is collecting and when to arrange a suitable slot for the warehouse

Please note: there may be a short waiting time while products arrive on site from suppliers

CIELO MATTRESS requires at least 48 hours’ notice for collection

4. Item Recycling and Assembly

4.1 Our Services

We offer a recycling service for your old furniture, as well as an assembly service for divan beds. These services are subject to an extra charge and are dependent on your delivery postcode.

4.2 Recycling Your Old Items

4.21 We care about the environment, which is why we offer a recycling and disposal service for your old furniture. The charge for disposing of this old furniture is £40.
4.22 This is postcode dependent and is a like-for- like service, meaning that we are only able to offer disposal on a mattress if you have purchased a mattress from us, on divans if you have bought a divan from us, on bunk-beds if you have bought a bunk-bed from us, and so on. Items that you are seeking to return need to be fully boxed and/or wrapped in order to be collected. Any items that are not covered or look unsecure will not be collected.

4.23 Please note that for the disposal option, the frame must be dismantled and packaged as best as possible for transport. The driver has the right to refuse the collection for disposal of your old item has not been dismantled and packaged for ease of pick-up.

Please note, soiled mattresses will not be collected under any circumstances. If you have any questions about the disposal of your old frame or mattress, please call our customer service team on our freephone number,+44 7445 586368.

4.3 Assembly Options

4.31 If you are unable to assemble your purchase, we offer a chargeable assembly, which is dependent on your postcode. The extra fee for assembly is £40.

5. After Your Delivery has Been Dispatched

5.1 Tracking My Delivery

We use third party carriers for our deliveries. The carrier used depends on the item and your location. If you would like to track your delivery or find out more about your delivery after it has been dispatched, we would recommend contacting your carrier directly.

Upon your order, you will be notified of your carrier and your tracking number, so please don’t delete your emails. There will also be details of how to contact your carrier on this email. If you are having issues getting hold of your carrier, or need any more help, we are always here and can try to resolve any issues with our carriers for you.

You can find our customer service team on our freephone number +44 7445 586368, or you use the contact us form via the website.

5.2 Contacting My Courier

After placing your order, you will receive details of your courier and their contact details. If you have lost your courier details and have a query about delivery, please contact our customer service team on 0+44 7445 586368. For your reference, please see below the details of our couriers and their delivery tracking options.

Panther Logistics

Panther will call you within 5 to 7 days of dispatch to book a specific day of delivery

Tel: +44 7445 586368


XDP will email on the day of delivery with a time slot

Tracking details are emailed over to you so you can track your item online

Tel: +44 7445 586368

Yahyani Logistics

Yahyani will call you to arrange delivery 24 hours prior

Tel: +44 7445 586368

KDP UK Logistics

KDP UK Logistics offer online tracking via their website,

Tel: +44 7445 586368

Get It There

Will call ahead to book delivery 24-48hrs in advance

Tel: +44 7445 586368


Customer will receive a notification to confirm goods are out for delivery on the morning they’re due to arrive

Tel: +44 7445 586368


Customer will receive a call to book in the delivery date, and will receive a 3-hour slot the morning of delivery

Tel: +44 7445 586368

6. Issues With Your Delivery

6.21 Before Dispatch

If your order has not been dispatched yet and you need to change your address, please use the Contact Us form via website for the most efficient customer services experience. We will also request this change in writing.

Please note that certain delivery options are only available for certain postcodes, and so changing your address may affect the delivery options available to you.

6.22 After Dispatch

If your order has already been dispatched to the incorrect address, please use the Contact Us form via website for the most efficient customer services experience. Couriers will not accept a change of address from a customer, so we will have to do this on your behalf. Please note, a charge will be incurred for a change of address at this stage of delivery.

6.3 My Item Hasn’t Arrived

If your delivery slot has come and gone and your item has not arrived, please contact your courier. You will have been notified of your courier and their contact details in an email shortly after you placed your order. Please note, it can sometimes take up to 24 hours for an email to appear, and these can be caught in some spam filters. However, if you are having persistent problems contacting your courier, please use the Contact Us form via website for the most efficient customer services experience.

6.4 One-Person Delivery to a Specific Room

I have booked a one-person delivery but I need delivery to a specific room

Our one-person delivery option is for a ground floor delivery. The driver is not insured to enter the premises. If you would like delivery upstairs or to a specific room in your home, please choose the two-person delivery option.

If you have already placed your order and need to change to a two-person delivery, please contact our customer service team to change your delivery option. Please note that a two-person delivery incurs an extra charge and may change the delivery window originally provided.

6.5 I Want to Return My Item

Please see our Returns policy for everything you need to know about returning your item.

6.6 My Order Has Missing Parts or is Damaged

We’re sorry to hear this. In order to deal with any issues of this nature as quickly as possible, our customer services team will require both the part reference number and all available images of any damage. Please use our Contact Us page to get this information to us as quickly as possible and we will endeavor to provide assistance with minimal delay.

6.7 I’ve Missed My Delivery

If you have agreed to a delivery date with your courier and aren’t available when delivery is being attempted, you will be incur a charge for redelivery, the cost of which is dependent on both your product and postcode. To organize redelivery, please use the Contact Us form via website for the most efficient customer services experience.